Questions Before You Sign Up

What kind of call quality does Euphonex offer?
When calling in network, the quality is the best voice quality available. When calling regular phones, the quality is comparable to a traditional phone call using a traditional phone provider.

How do I pay Euphonex?
Simply enter a valid credit card or use your Paypal account. Open up a FREE PayPal account here. You will be charged for your initial order. Your card will also be automatically charged when you make purchases in the future and charged once a month if you select a monthly plan. If you purchase a monthly plan, you can cancel at any time, just email ar@euphonex.com 5 days prior to the renewal date of your monthly plan.  Monthly plans renew each month on the same day you first placed your order, the monthly "anniversary date."

Can I pay Euphonex using AlertPay?
Yes, you can. Open up a FREE AlertPay account. Simply enter a valid credit card or use your AlertPay account. You will be charged for your initial order. Your card will also be automatically charged when you make purchases in the future and charged once a month if you select a monthly plan. If you purchase a monthly plan, you can cancel at any time, just email ar@euphonex.com 5 days prior to the renewal date of your monthly plan.  Monthly plans renew each month on the same day you first placed your order, the monthly "anniversary date."

How do I pay Euphonex using GreenZap?

1. Determine the price of the products and services that you will purchase.
2. Determine the shipping price if any.   To calculate shipping costs, click here.

To determine Shipping Costs, follow these instructions:  Enter ship from city: Miami; from ZIP: 33122.  Enter your ship to country, city and postal code, if any.  Set the shipment date and number and then enter a customs value and weight according to your order.

Payment Must Be Made to the following e-mail address: ar@euphonex.com

Open up a FREE GreenZap account and receive $50 in WebCash just for signing up. GreenZap members can send money to anyone and everyone having an email address. This includes people outside the US. Those receiving money through GreenZap, who aren't GreenZap members, can easily open an account to receive their money quickly. Once you have a GreenZap account open, feel free to start spending! GreenZap members can use their funds to buy just about anything online.

How do I pre-pay for international calls?
Choose the amount you would like to add to your account. Your account balance will be increased immediately.

Can I receive calls on my Euphonex account?
Your Euphonex account can receive calls from other users, from anyone with your own Euphonex Direct number or our incoming call Portals.

What happens when my calling account is empty?
When you are near your limit, you will hear message letting you know. This means you should add more money to your account right away. If you exceed your allotted minutes, you will no longer be able to place calls until you add money to your account (but you can still receive calls).

Does Euphonex offer competitive calling rates to International destinations?
We offer better rates than most when you compare our Long Distance per minute rates with the rates others charge. Most low-cost long distance providers have hidden charges in their rate plans which make their rates deceptive. There are no hidden or extra fees in Euphonex rates or plans.

Some things to look out for from unscrupulous providers:

• Minimum call time (a two minute call is charged as a 15 minute call).
• Call connect fees.
• Hidden fees and taxes or other false charges.
• Refusal or delay to provide detailed calls history.
• Off-peak or special rates advertised as anytime rates.

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Please contact sales@euphonex.com for answers to any specific questions.